1. Order Processing

Orders are generally processed and prepared for shipment within 3–5 business days after your order is successfully placed and payment is confirmed.

Processing may include payment verification, product preparation, quality checks, packing, and handover to the shipping carrier.

2. Shipping & Delivery

Once your order has been processed, it will be handed over to the applicable shipping carrier for delivery.

Delivery times vary depending on your destination, shipping method, carrier network, customs processing, local delivery conditions, and other circumstances that may be outside our reasonable control.

Any delivery estimate provided during checkout or through your tracking information should be considered an estimate rather than a guaranteed delivery date.

3. Shipping Costs

Available shipping methods and applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on your order, destination, shipping method, and any applicable promotional offer.

4. How Do I Track My Order?

Once your package has shipped and tracking information becomes available, you will generally receive a shipping confirmation at the email address associated with your order.

You can use the tracking number provided to check the latest shipping status through our Order Tracking page.

Please allow some time for the carrier to scan your package and activate the tracking information after shipment.

5. Why Has My Tracking Not Updated?

Tracking does not always update at every stage of transportation. It may temporarily remain unchanged while your package is moving between carrier facilities, during international transit, or while undergoing customs processing.

A temporary pause in tracking updates does not necessarily mean that your package has stopped moving.

If your tracking has not shown a meaningful update for an extended period, please contact us at service@wardixo.com.

6. Shipping Address

Please carefully check your shipping information before completing your order. Customers are responsible for providing an accurate and complete delivery address.

If you notice an error after placing your order, contact us as soon as possible.

If your order has not yet shipped, we will make reasonable efforts to assist with the correction. Once a package has shipped, we may not be able to change the delivery address.

7. Customs, Duties & Taxes

International shipments may be subject to customs procedures, import duties, taxes, VAT, brokerage charges, or other fees depending on the destination country or region.

Unless otherwise stated during checkout, applicable import-related charges may be the responsibility of the recipient in accordance with local requirements.

Customs processing may also affect the estimated delivery time.

8. Shipping Delays

While we work to process orders within the stated timeframe, shipping or delivery may occasionally be delayed due to:

• Carrier or transportation delays
• Customs processing
• Severe weather
• Public holidays
• Peak shopping periods
• Remote delivery locations
• Incorrect or incomplete shipping information

9. My Package Says Delivered, But I Can't Find It

If your tracking status shows "Delivered" but you cannot locate the package, please first check your mailbox, front door, porch, reception area, household members, neighbors where appropriate, and any other safe delivery locations.

We also recommend contacting the shipping carrier directly using your tracking number.

If you still need assistance, please contact Wardixo Customer Service and provide your order number and tracking number.

10. Damaged Package, Missing Item or Wrong Item

If your package arrives damaged, an item is missing, or you receive the wrong item, please contact us as soon as reasonably possible.

To help us review the issue faster, please provide:

• Your order number
• A brief description of the issue
• Clear photos of the product
• Photos of the package or shipping label where relevant