Return & Refund Policy

Last Updated: August 28, 2026

At Wardixo, we want our customers to have a positive shopping experience. If you experience an issue with your order or wish to request a return, please review the following policy.

1. Return Period

Wardixo's existing return period remains unchanged.

Eligible return requests must be submitted within the applicable return period stated on Wardixo.com or in applicable order-related information.

Please contact Customer Service before returning any product.

2. Return Eligibility

Existing product-specific return eligibility requirements remain applicable.

Unless otherwise stated, returned products should generally:

• Be unused and unworn where applicable
• Be unwashed and unaltered
• Be in their original condition
• Include original packaging where reasonably possible
• Include original tags or labels where applicable
• Include valid proof of purchase

3. How to Request a Return

Before returning any product, please contact:

service@wardixo.com

Please provide:

• Order number
• Customer name
• Email address used for the order
• Product name
• Reason for return
• Relevant photos where applicable

4. Return Address

Please contact Customer Service at service@wardixo.com to obtain the correct return address before shipping your return.

Return locations may vary depending on the product, order, fulfillment location, destination, and reason for return.

Our registered company address is not the default return address.

Do not send returned products to our registered company address unless our customer service team specifically instructs you to do so.

After your return request has been reviewed and approved, our customer service team will provide the appropriate return address and return instructions.

Returns sent without prior authorization or to an incorrect address may experience delays or may not be accepted.

5. Return Shipping Costs

Wardixo's existing return shipping cost policy remains applicable.

If a return is caused by a defective product, damaged product, incorrect product, or an error on our part, please contact Customer Service for assistance.

6. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible at service@wardixo.com.

Please provide your order number, a description of the issue, and clear photos of the product and packaging where applicable.

7. Refund Processing

Wardixo's existing refund eligibility and processing rules remain applicable.

Once an eligible refund is approved, it will generally be issued to the original payment method unless otherwise stated or required by applicable law.

After a refund has been issued, additional processing time may be required by your bank, card issuer, or payment provider.

8. Order Cancellation

If you wish to cancel an order, please contact service@wardixo.com as soon as possible.

If your order has not yet entered shipment processing, we will make reasonable efforts to assist with your cancellation request.

Once an order has been shipped, cancellation may no longer be possible.

9. Unauthorized Returns

Products returned without prior authorization or without following the provided return instructions may not be accepted or processed.

Always contact Customer Service before sending a return.

10. Contact Information

Wardixo
Operated by Guizhou Zhongwei Clothing Co., Ltd.
Unified Social Credit Code: 91520115MAAJN0QDXK

Registered Address:
Unit 1, 14th Floor, Building TA-1,
Zhongtian Convention & Exhibition City,
Northwest Corner of Changling Road and Guanshan Road,
Guanshanhu District, Guiyang City,
Guizhou Province 550081, China

Email: service@wardixo.com
Phone: +1 936-656-2260

For the return address, please contact Customer Service before shipping any return.