FAQ
How Can We Help?
Shopping should be easy. Find quick answers about our products, sizing, orders, shipping, returns, and everything in between.
Product & Sizing
How do I choose the right size?
We recommend checking the size information shown on the individual product page before placing your order.
Sizing can vary slightly between different products or styles, so don't rely only on the size you normally wear.
Will the product look exactly like the photos?
We make reasonable efforts to present product colors, graphics, details and proportions as accurately as possible.
However, slight differences may occur because of lighting, photography, screen settings, product sizing, or normal production variations.
Where can I find product details and specifications?
Please check the individual product page for the most relevant information available for that item, including options, specifications, sizing information and product details where applicable.
Still unsure? Email us before ordering and we'll be happy to help.
What if I'm between two sizes?
Start by comparing the measurements provided on the product page rather than choosing based only on the size label.
Your preferred fit also matters. If you're unsure, contact our customer service team before ordering.
Will the design or graphic look different on different sizes?
Depending on the product and size selected, the visual proportion or placement of a design may appear slightly different from the product photography.
These small variations are normal and do not necessarily indicate a product defect.
Ordering
I just placed an order. What happens next?
After your order is successfully submitted, you should receive an order confirmation using the contact information provided during checkout.
Your order will then enter processing before shipment. Once tracking information becomes available, it will generally be sent to your order email.
I ordered the wrong size or item. Can I change it?
Contact us at service@wardixo.com as soon as possible and include your order number and the change you would like to make.
If the order has not yet entered shipment processing, we will make reasonable efforts to help.
Once an order has already been processed or shipped, changes may no longer be possible.
Can I change my shipping address after ordering?
Please email us immediately if you notice an incorrect shipping address.
If your order has not yet shipped, we will make reasonable efforts to update it. Once the package has been shipped, an address change may no longer be possible.
Can I cancel my order?
Please contact service@wardixo.com as soon as possible.
If your order has not yet entered shipment processing, we will make reasonable efforts to assist with cancellation. Once shipped, the order generally cannot be cancelled.
I didn't receive an order confirmation. What should I do?
First check your spam or junk folder and confirm that you used the correct email address during checkout.
If you still can't find your confirmation, contact us with your name and other available order information so we can assist you.
Shipping & Tracking
How long will my order take to arrive?
Please refer to our Shipping & Delivery Policy and the applicable information shown during your order for Wardixo's current processing and estimated delivery timeframes.
Delivery estimates may vary depending on destination, carrier, customs processing, holidays, weather and other circumstances outside our reasonable control.
How do I track my package?
Once tracking information becomes available, it will generally be sent to the email address associated with your order.
Tracking systems may take some time to display the first update after shipment.
My tracking hasn't updated. Is something wrong?
Not necessarily. Tracking information may occasionally take time to update between carrier facilities or during international transit.
If there has been no meaningful update for an extended period, contact us with your order number and tracking number so we can help review the situation.
My package says delivered, but I can't find it. What should I do?
First check around the delivery location, mailbox, front door, reception area, household members, or neighbors where appropriate.
You may also contact the carrier using your tracking number. If you still need assistance, email us at service@wardixo.com.
Returns & Refunds
What if the item doesn't work for me?
If your order is eligible under our current Return & Refund Policy, contact us before sending anything back.
Please include your order number, the item you would like to return, and the reason for your request.
Where do I send my return?
Please do not send your return to our registered company address without authorization.
Return locations may vary depending on the product, order and fulfillment location.
Email service@wardixo.com first. After your return request is reviewed and approved, our customer service team will provide the appropriate return address and instructions.
What if my item arrives damaged, defective or incorrect?
We're sorry if something isn't right with your order. Please contact us as soon as reasonably possible.
Please include:
- Your order number
- A brief description of the problem
- Clear photos of the item
- Photos of the packaging where relevant
This information helps our team review the issue and provide an appropriate resolution.
How will I receive my refund?
Approved refunds are generally issued to the original payment method.
After we issue a refund, your bank, card issuer or payment provider may require additional time to post the funds to your account.
Payment & Checkout
What payment methods can I use?
The payment methods currently available for your order will be displayed during checkout.
Available options may vary depending on your location, device, currency and payment provider.
Why was my payment declined?
A payment may be declined because of incorrect billing information, insufficient authorization, bank security controls, or other payment-provider requirements.
Please verify your information or contact your bank or payment provider. You may also try another payment option displayed during checkout.
Is my payment information secure?
Payments may be processed through authorized third-party payment service providers.
Wardixo generally does not directly store complete payment card information on its own systems.
Still Need Help?
We're happy to help with your order or product questions.
For faster support, please include your order number when contacting us.
Contact Customer Serviceservice@wardixo.com | +1 936-656-2260
Wardixo is operated by Guizhou Zhongwei Clothing Co., Ltd.
Unified Social Credit Code: 91520115MAAJN0QDXK